Terms of service
Language
The language of the Terms and Conditions is English
My account
When you place an order on petilouboutique.com, you can choose to create an account or check out as a guest. If you chose to create an account, we will only store the information that you provide to your order such as shipping and billing address as well as email address. When creating the account you will be able to choose a password with which you can log in and view your order history and track your order. You can also register returns once logged in. If you do not create an account and instead check out as a guest, you can still track your order using the tracking number provided in the shipping confirmation email. If you would like to delete an account you can also contact info@petilouboutique.com and the customer care team will assist you. If you create an account with us you can also chose to store a credit card for a future purchase. All information regarding your store credit cards can be changed and deleted when logging in to your account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.
Placing an order
By using the Website you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.
Order confirmation
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
Acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation or pick-up notification is our acceptance of your order. Please note that Petilou does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
Colours
Our goal is to describe the products on the Website as accurately as possible. However, please note that due to the colour settings of your computer, the colours of the products shown in the pictures on the Website can differ somewhat from their actual colours. Petilou cannot be held responsible for any such discrepancy.
Prices
The prices and delivery costs shown on the Website may vary from time to time and petilou is not bound by the price until we have accepted the order by sending you the shipping confirmation. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. We always reserve the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. Please also note that we may cancel the order even if it has been accepted by us under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
Payments
The following payments are accepted.
Credit cards
Payment can be made by the following credit cards: Visa, Mastercard and American Express. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Petilou has sent you the order confirmation email.
We do our best to make the Website as secure as possible. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Petilou, your order will be cancelled.
We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect to your order.
Stored Credit Card
At Checkout you can chose to save your credit card for future purchases if you are logged in to your Petilou account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.
Shipping methods
We offer different shipping methods to meet your needs as further specified when you check out. We aim to dispatch all orders within 48 hours during weekdays. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Petilou fails to deliver within 15 days, you may have the right to cancel the purchase.
Exchanges
Petilou currently does not offer exchange service. You may however cancel your order and place a new one.
Shipping costs for returning the products
Petilou does not offer free return service and we will thus not pay the shipping cost for returning the products.
Returning the products
Please return the product/s as soon as possible but no later than 14 days after sending your notice.
When returning your order, please follow the steps below.
How to return:
- Fill out the return form and include this in the package.
- Whenever possible, re-use the original packaging and tape the parcel securely. Ensure to place the new label over the prior delivery information. European and International clients are recommended to use a traceable shipping option.
- Drop the parcel off at a courier of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of the postage.
New return form
Simply print and fill in all required information in on the return form that you find right here (link this to form please)
Defective products
In the unlikely event that you receive defective products, please notify us immediately. If we consider the products to be defective, we will make a full refund including shipping costs. For more information, please refer to the federal law no.15 of 2020 on consumer protection rights.
Petilou’s quality guarantee
Petilou acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.
Copyright permission notice
Copyright in the documents provided in this site (including, without limitation, the trademarks of Petilou, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Petilou and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Petilou. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied
Trademarks
Petilou’s trademark include but are not limited to the Petilou name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.
Privacy policy
Please see Petilou’s separate Privacy Policy which can be found at www.petilouboutique.com
Cookies
Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website you consent to the use of cookies.
Security
Garbo&Friends use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Petilou online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the icon at checkout. For security reasons, we do not store any payment information in our database.
Resale Policy
You may purchase products on www.petilouboutique.com for personal use only and not for resale. By placing an order on www.petilouboutique.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
Policy
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Information on the website
Petilou cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. We may, at any time, amend the content of the site. Although we strive to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where Petilou acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Petilou cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. We cannot guarantee problem-free, uninterrupted, and secure access to the site.
Links
The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
Violation of rules
Petilou reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
Petilou responsibility
Petilou’s liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Petilou assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Petilou’s liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, our obligations will be suspended. The contract between you and Petilou can, in such cases, be partially or fully terminated by yourself or by Petilou.