FAQ
Can I place an order without creating an account?
Certainly! You're welcome to make a purchase without creating an account; just input your email at checkout. While this won't establish an account, it ensures we can keep you updated on your order. Yet, if you choose to create an account, it enhances your order and account management, saving your wishlist across devices, facilitating wishlist sharing, storing addresses, and streamlining request processing for your convenience.
Can I modify my order after it has been placed?
If you Wish to make changes to your order after placing it, please contact our Customer Service team via any of the following channels. Our team is available Monday to Friday from 9 AM to 6 PM and will respond to your request within 24 hours to assist you promptly.
E-mail: info@petilouboutique.com
Instagram: https://www.instagram.com/petilou.boutique/
There is an item missing in my order. What do I do?
Don't hesitate to reach out to our Customer Service team through the provided channels for assistance, and we'll respond within 24 hours. Our Customer Experience team is available Monday to Friday from 9 AM to 6 PM.
E-mail: info@petilouboutique.com
Instagram: https://www.instagram.com/petilou.boutique/
What if an item in my order is damaged or defected?
Feel free to reach out to our Customer Service team through the provided channels regarding your request, and we will respond within 24 hours. Our Customer Experience team is available Monday to Friday from 9 AM to 6 PM.
E-mail: info@petilouboutique.com
Instagram: https://www.instagram.com/petilou.boutique/
What payment methods do you accept?
Credit/Debit Card: Rest assured, your card number is secure and protected by certified leading encryption technology. We prioritize a secure shopping experience, guaranteeing the privacy and encryption of your details. Orders completed with credit cards will not incur any additional fees and are available worldwide.
Cash on Delivery: As an alternative payment method, we gladly accept Cash on Delivery (COD), exclusively available in the UAE.
How do I return my order?
Feel free to reach out to our Customer Service team through any of the provided channels for your return request, and we'll respond within 24 hours. Our dedicated Customer Experience team is available Monday to Friday from 9 AM to 6 PM.
E-mail: info@petilouboutique.com
Instagram: https://www.instagram.com/petilou.boutique/
Do returns cost anything?
Return shipping is complimentary for full-priced items within the UAE.
I had paid cash on delivery and returned my order, can I get the cash back?
Certainly! The refunded amount will be provided in the form of a shopping voucher.
How long do I have to return an order?
For comprehensive information on returns and refunds, please consult our Returns policy.
Can I exchange my items?
At the moment the most convenient way to proceed with an exchange is to initiate a return for your current items and then place a new order for the desired products.
How do I collaborate with Petilou?
To explore collaboration opportunities with Petilou, kindly reach out to us via email at info@petilouboutique.com, and we will respond promptly to discuss potential collaborations.